Essential Hotel Management Reports
Robust reporting is fundamental to hotel success. The following reports empower managers to oversee operations, understand guest trends, and make data-driven decisions.
Front Office
- High Balance Report: Highlights guest accounts nearing or exceeding credit limits for immediate action.
- Arrivals & Departures: Lists all incoming and outgoing guests, facilitating room readiness and personalized service.
- Concierge Activity: Details transportation, excursions, and other guest services provided each day.
Night Audit & Management
- Daily Financial Recap: Aggregates revenue from all outlets, ensuring accuracy and accountability.
- Manager’s Key Indicators: Monitors performance metrics like ADR, occupancy rate, and RevPAR.
- Sales Forecast: Predicts future room and service demand using booking patterns and local events.
- Cashier & POS Records: Verifies all cash and electronic transactions processed within the hotel.
F&B and Kitchen
- F&B Sales Breakdown: Shows revenue by outlet and meal period, aiding menu and staffing decisions.
- Inventory Usage & Waste: Monitors supplies and waste, critical for cost control and supply management.
Housekeeping
- Room Status Updates: Tracks cleaning progress and room availability to streamline guest turnaround.
- Minibar Audits: Records consumption and ensures accurate guest billing and inventory management.
Financial and Market Insights
- P&L and Balance Sheet: Presents a clear picture of hotel profitability and financial position.
- Source & Channel Analysis: Identifies which marketing channels or guest segments drive the most revenue.
Key KPIs to Monitor: ADR, RevPAR, Occupancy Rate, Gross Operating Profit Margin